Service Delivery
• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
• Perform validation and maintenance activities comply with Global guidelines and approval process.
• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
• Perform validation and rectify the errors found from the rejection report.
• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
• Maintain and prepare data for transfer to produce accurate billing invoices/credits.
• Perform quality checks (Billing Supervisory checks)
Process
• Adhere to internal authorization levels and local guidelines.
• Actively participate the digitization/automation of non-value adding tasks.
• Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
• Take part in procedures and systems review to minimize risk and increase cost efficiency.
• Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
• Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
• Prioritize process and system capability enhancements that are customer-centric and essential for business operations.
