Job Description 

Position: Business Development Representative

Location: Lachine, QC

DHL Express is a global logistics company founded in 1969 in San Francisco, California. Since then, we have grown to become one of the largest and most recognizable logistics companies in the world, with a presence in over 220 countries and territories. Our commitment to sustainability has earned recognition as a leader in the logistics industry, with initiatives such as our GoGreen program aimed at reducing the environmental impact of shipping operations.

 What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today!

About the Role

You’ll start by

• Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry
• Promoting DHL Express services to new and existing clients
• Acting as the customer’s point of contact to ensure all queries or issues are dealt with appropriately
• Coordinating with different departments on lead initiatives
• Working with supervisor on a regular basis for feedback opportunities

Then you’ll have the opportunity to

• Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
• Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels
• Utilize our commercial tools to maximize revenue growth
• Practice with pipeline management to set up new businesses within DHL Express
• Provide outstanding customer service in English and French, ensuring clear and effective communication and understanding of customer inquiries, concerns, and requests across Canada.

Our Investment in You

• Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan
• Training program to become a ‘Certified International Specialist’ and a "Sell Like Never Before" training program that provides skills and strategies for successful sales.
• A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
• Comprehensive benefits package, including dental, medical, RRSP, and more.
• Hybrid work environment, including both in-office and work from home days.
• Employee Discounts and Perks, Employee & Family Assistance Program.
• 3 weeks of annual vacation and personal days.
• Lucrative uncapped performance-based commission structure with OTE of 60-100k

Preferred Qualifications

·        College or University degree or 1-2 years prior sales experience

·        Prior experience with Customer Relationship Management tool.

·        Proficient with Microsoft Office

·        Outstanding phone presence with the ability to create rapport with prospective clients

·        Self-motivated and driven to plan and execute sales generation

·        Commitment to exceed sales targets

·        Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically

·        Resiliency, a positive attitude, and the perseverance to succeed!

·        Bilingual in French or geographically mobile is a MANDATORY

 This job description is written in accordance with the language requirements outlined in Quebec's Bill 96. Bilingualism in English and French is a fundamental requirement for this position to ensure customer quality service and experience, and all candidates must be able to provide evidence of their language proficiency during the hiring process.

This is an exciting opportunity for those who are looking to grow their career with a global organization like DHL. We encourage our employees to think big and offer them opportunities to explore and experience different opportunities within the network. We believe in professional development but also personal growth. Apply now!
Thank you for your application. Those selected for an interview will be contacted. All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce